Office Policies

01.
  • Dr. Wright's hours are from 7:00 AM until 5:00 PM Monday - Friday

  • Office staff is available from 8:30 AM until 5:00 PM Monday - Friday

  • Alternative scheduling may be considered upon request

02.
  • Infants in a stroller or carrier are welcome in the therapy room

  • Older children must be able to sit in the waiting area unsupervised

03.
  • We understand and respect your need for complete privacy. With that in mind, our office provides a separate entrance to, and exit from, your sessions

04.
  • In the case of a life-threatening emergency, dial 911 prior to attempting to call anyone else

  • In the case of a non-life-threatening emergency (defined as a need to make contact due to a serious emotional situation or crisis), Dr. Wright can be reached by calling her cell phone with discretion 

  • Please do not use the "emergency" cell phone during normal office hours

  • Urgent calls will normally be returned within 24 hours between the hours of 7:00 AM and 7:00 PM Monday - Friday

05.
  • When contacting this office to make an appointment, please leave the preferred dates and times desired

  •  Appointments are frequently made via voice-mail or e-mail. We will contact you to confirm, provided accurate contact information is supplied

  • Current patients can access Dr. Wright's schedule and make/cancel appointments at TherapyAppointment.com by using your login in and password information

06.
  • Once an individual counseling or couples counseling appointment has been scheduled, you will be expected to keep the appointment.  Our office policy requires that sessions be cancelled at least 24 hours (Monday thru Friday) prior to the scheduled appointment time to avoid being responsible for the charges. If less than 24 hours notice is given, (calls must be made during normal business hours when office staff is available and does NOT include evenings, weekends and/or holidays), you will be charged for the appointment [unless we are able to fill your appointment time with someone on our waiting list, or a patient who calls for an urgent session].  Appointment times are scheduled exclusively for each patient and generally cannot be rescheduled on short notice. This office cannot bill your insurance company for “no-shows” or late cancellations. You alone will be responsible for the full $100.00 fee for any appointments missed for any reason.

  • This office makes courtesy calls to patients as a reminder for scheduled appointments, if requested, however these calls are a courtesy only and may not always happen. Automatic reminders can be arranged via our appointment website. It is your sole responsibility to attend scheduled sessions or cancel with at least 24 hours notice. NOTE: Cancellations must be made during normal office hours. 

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© 2020 Diana Wright, Psy.D., LLC.